In the context of FOI, what is meant by 'clear communication' from agencies?

Clear communication from agencies in the context of Freedom of Information (FOI) refers to the practice of explicitly outlining the rights individuals have regarding access to information and the processes they need to follow to obtain that information. This means that agencies should provide straightforward guidelines that inform the public about how to submit requests, what kind of information can be obtained, and any potential limitations or exceptions to access.

By clearly defining these aspects, agencies can ensure that the public understands their entitlements and can effectively navigate the FOI system, which promotes transparency and accountability. This clarity in communication fosters trust between the agency and the public and empowers individuals to engage with the process more confidently. It also helps reduce confusion and increases the likelihood of successful requests, ultimately supporting the principles of openness and informed citizenship.